Collection of Subscriber Information
In order to provide reliable high quality service to you, we keep regular business records containing information about you such as your name, address, e-mail address, telephone number, social security number and other similar information. We also collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, records indicating the number of your television sets connected to our cable system and the service options you have chosen. We use this information to:
- make sure that you are receiving the services that you requested and that you are properly billed for the services you receive;
- identify you when changes are made to your account;
- Offer you other services or products that we think may be of interest to you;
- monitor unauthorized reception of service; and
- Operate and maintain our system and the services we provide and for other related, legitimate business purposes.
Disclosure of Information
We may disclose personally identifiable information about you to others either with your written consent or without your written consent if necessary to conduct a legitimate business activity related to a service provided by us to you. For example, we may disclose without your consent your name, address or other subscriber information we have collected to an affiliate or another unrelated company in order to:
- assist us in providing administrative and other services;
- prepare, print and/or deliver monthly invoices for our services or other marketing or informational materials to our customers;
- prepare and conduct subscriber surveys to assess and enhance the services we provide to you;
- collect outstanding fees and charges;
- market our (including our affiliates') products and services;
- develop and/or maintain software for us; and
- Protect you or us against fraud.
We may also disclose the information we have collected about you as permitted or required by law. It is our policy to refuse requests to make any personally identifiable information about you available to government entities in the absence of a legal requirement, for example, a court order or subpoena. If we receive such a request, we will notify you before responding, if we are permitted to do so by law. Upon receipt of such notice you have the right to appear in court and contest such entity's request for the release of your information.
We maintain procedural safeguards to protect your non-public personal information and to prevent unauthorized access or disclosure of your personally identifiable information.
From time to time we may disclose your name and address for mailing lists in connection with the promotion of CTI products and services and other legitimate business purposes. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us in writing at your local CTI office. Please remember to include your name and address, your CTI account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The written request should be signed by the person who is identified in our billing records as the subscriber. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts your notice must identify each account covered by the request.
Retention of Information
We will maintain most, if not all, of the personally identifiable information we have collected during the time you are a subscriber. We generally will destroy the information after a reasonable period of time has elapsed following the termination of your account with us, if the purpose for which such information was collected has been accomplished and we no longer need to retain the information for tax or other legitimate business reasons.
Right to Review and Correct Information
you may examine and copy (at your cost) any information we create relating to you at CTIís office upon reasonable notice and during regular business hours. If you wish to inspect those records, please contact us by mail or telephone, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours.
We will correct our records if you make a reasonable showing that any of the information we have collected about you is inaccurate.