Questions? Comments?
Contact Us!

Current customers:

Don't have service?

Voicemail Technical Support

Instructions for setting up and using Phillynet Voicemail.
For all other technical queries, please contact customer service.

LOG IN

(See the Telephone Feature Guide for instructions on how to access your voice mail either from your own phone or from outside)

1. Know your password. If this is the first time accessing Voicemail, your default password will be the last 4 digits of your phone number. 
2. When Voicemail picks up and starts playing a prompt to you, press the star key (*). 
3. Follow the instructions. The pound key (#) can be used to back up Voicemail one menu at a time, finally exiting altogether.

Logging Into your Mailbox

The advanced features of Voicemail are available by logging in. Call the Voicemail system, and anytime during the greeting or main menu, press the pound (#) key. The system will then ask for your password.

Box Number And Password

Your voice mailbox is identified by a box number (the last 4 digits of your phone number) and protected by a password. Your box number is four digits long, but your password can be zero to four digits. You must signal the end of your password by pressing the star key (*), even if your password has four digits. If Voicemail does not recognize your password, it will ask you to try again. Once you have logged in, Voicemail will give you the number of new messages and saved messages that you have.

First Login: your Greeting, Name, And Directory Entry

The first time you log into Voicemail, you will be prompted to record your "greeting" and "name". Both are easily changed whenever you want; for instructions see "Personal Options." The prompts will tell you when to start recording, and how to stop recording; and then how to save, replay, or redo your recording. Voicemail uses a short recording tone to indicate when recording starts and stops. 

MAILBOX MAIN MENU

The Mailbox Main Menu lists the basic mailbox functions: (1) Review messages, (2) Send a message, (3) Set personal options. Press the number of your choice, or, press the pound key (#) to exit the Mailbox Main Menu and return to the system main menu. If you take no action, the menu will repeat and then warn you before disconnecting.

REVIEW MESSAGES

Overview

“Review Messages” is the voice mail feature you will probably use most. Voicemail gives you complete and precise control over message playback, selection, and management. you may control message playback by pausing, rewinding, or fast-forwarding. You may choose to hear the first message or the last message. There are powerful message management capabilities including: delete, save, time-stamp, and reply. As a default, messages will be played back starting with the oldest first. you may also review "saved" or "deleted" messages.

Features

The basic Review Messages menu controls message playback, selection, and management. All of the options are available while you are listening to a message; all but the first three are available between messages. you can always exit this menu by pressing the pound (#) key.

	Rewind	While listening to a message, rewind it five seconds by pressing one (1).
	Pause	Pause a message by pressing two (2); press two again to continue.
	Fast Forward	While listening to a message, fast forward the message five seconds by pressing three (3).
	Previous	To hear the previous message, press four (4).
	Replay	To repeat the current message, press five (5).
	Next	To hear the next message, press six (6).
	Save	Save a message for later review by pressing seven (7). The message is then grouped, in order of receipt, with any other      saved messages you may have. It will stay in the system for the length of time designated in the Maximum Message Age for your mailbox.
	Replay menu	Eight (8) is not used for Review Messages, and therefore causes the menu to repeat.
	Delete	To delete a message, press nine (9). You should delete messages after you have listened to them. The message will be held temporarily as a "deleted" message. If you delete a message accidentally, you may recover it to your saved message list provided you do so during the same phone call. Voicemail will not actually delete the message until it is finished with all phone calls in progress, so even if you hang up, you may still be able to recover the message if you log right back into your box.
	Reply	If another box owner sent you a message, send a reply back to that box by pressing zero (0).
	Additional Options	More options are available by pressing the star (*) key. You can always exit this menu by pressing the pound (#) key.

Additional Options Menu

Lower Volume To lower the message playback volume, press *1 repeatedly until satisfied.   Message Count To hear a count of your new and saved messages, just as you did when you logged in, press two (2) from the additional options menu.   Raise Volume To raise the message playback volume, press 3 repeatedly until satisfied.   First Message To jump to the first message of the group to which you are listening, press four (4).   Date, Time, And Sender To hear the date and time the message was recorded press five (5) from the additional options menu. If you receive the message from another box holder, then you also hear the "name".   Last Message To jump to the last message of the group to which you are listening, press six (6).   Review Saved Messages Review your saved messages by pressing seven (7).   Review New Messages Review your new messages by pressing eight (8).   Review Deleted Messages To check your deleted messages, press nine (9).    Send A Copy  Send a copy of the message to another box holder by pressing zero (0). After you enter the box number to copy to, Voicemail will play the name of the box holder and prompt you to record and approve an introduction to the message. Then you will be prompted to press star (*) to copy the same introduction and message to another box. You must approve the additional copies.