Voicemail Technical Support
(See the Telephone Feature Guide for instructions on how to access your voice mail either from your own phone or from outside)
1. Know your password. If this is the first time accessing Voicemail, your default password will be the last 4 digits of your phone number.
Logging Into your Mailbox
The advanced features of Voicemail are available by logging in. Call the Voicemail system, and anytime during the greeting or main menu, press the pound (#) key. The system will then ask for your password.
Box Number And Password
Your voice mailbox is identified by a box number (the last 4 digits of your phone number) and protected by a password. Your box number is four digits long, but your password can be zero to four digits. You must signal the end of your password by pressing the star key (*), even if your password has four digits. If Voicemail does not recognize your password, it will ask you to try again. Once you have logged in, Voicemail will give you the number of new messages and saved messages that you have.
First Login: your Greeting, Name, And Directory Entry
The first time you log into Voicemail, you will be prompted to record your "greeting" and "name". Both are easily changed whenever you want; for instructions see "Personal Options." The prompts will tell you when to start recording, and how to stop recording; and then how to save, replay, or redo your recording. Voicemail uses a short recording tone to indicate when recording starts and stops.
MAILBOX MAIN MENU
The Mailbox Main Menu lists the basic mailbox functions: (1) Review messages, (2) Send a message, (3) Set personal options. Press the number of your choice, or, press the pound key (#) to exit the Mailbox Main Menu and return to the system main menu. If you take no action, the menu will repeat and then warn you before disconnecting.
“Review Messages” is the voice mail feature you will probably use most. Voicemail gives you complete and precise control over message playback, selection, and management. you may control message playback by pausing, rewinding, or fast-forwarding. You may choose to hear the first message or the last message. There are powerful message management capabilities including: delete, save, time-stamp, and reply. As a default, messages will be played back starting with the oldest first. you may also review "saved" or "deleted" messages.
The basic Review Messages menu controls message playback, selection, and management. All of the options are available while you are listening to a message; all but the first three are available between messages. you can always exit this menu by pressing the pound (#) key.