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Internet Service FAQs

Welcome to the Phillynet FAQ (Frequently Asked Questions). Here you’ll find answers to the most common questions that we’re asked.

Can I share my Internet connection with others living in the house?

Yes - the internet connection will be active in all Phillynet jacks in your house or apartment.

I’ve heard that Phillynet service is ‘always on’ - what does this mean, exactly?

With Phillynet Internet Access, Xtreme and Dash, you are always connected to the network - you don’t need to dial up. This means instant access to the Internet.

Do I need a phone line to get Phillynet Internet Service?

you do not need a phone line (from Phillynet or anyone else) to get any Phillynet Internet connection. We will provided dedicated wires for your Internet connection.

What do I need to have on my computer to use Phillynet Internet connections?

you need a computer with an Ethernet NIC and the necessary software that you will need to browse the web (such as Internet Explorer or Firefox). We will install everything else. If in doubt, please ask.

Can I run a server?

you should not run a public Internet server unless you have a commercial subscription, which provides you with the necessary tier of use. Please refer to the Acceptable use policy.